• Your home is covered by a 2-5-10 Warranty. Home warranty insurance on new homes includes a minimum of 2 years on labour and materials (some limits apply), 5 years on the building envelope, including water penetration, and 10 years on structure.
  The 2-year labour and materials coverage is as follows:
  1. Any defect in materials and labour: 12 months on detached homes and on non-common property in strata units (includes fee simple homes)
  2. 15 months on common property of strata buildings. Defects in materials and labour related to the delivery and distribution systems (electrical, plumbing, heating ventilation, air conditioning, etc.)
  3. 24 months on all new buildings for defects when related to delivery and distribution systems; defects related to the exterior cladding, caulking, windows or doors that may lead to detachment or material damage to the new home; coverage for violations of the Building Code that constitute a health or safety risk or is likely to result in damage to the new home; and defects which render the home unfit to live in.
• You will receive details of your policy in the mail in approximately 2-4 weeks following your New Home Orientation directly from the warranty provider. Please take the time to read and fully understand the warranty documents once you have received them.

• We are proud to offer a dedicated homeowner care team, committed to addressing all residents’ inquiries, concerns, and feedback. This team is here to provide exceptional customer service and ensure your satisfaction throughout your homeownership journey. Whether you need assistance with maintenance, have questions about community amenities, or require support with any aspect of your new home, our homeowner care team is readily available to help. Your comfort and happiness are our top priorities, and we are here to support you every step of the way.

During the move-in process, you can expect a seamless and well-coordinated experience designed to ensure your transition into your new home is as smooth as possible. Here’s what you can typically expect:

• Preparation and Coordination: Prior to your move-in date, our team will coordinate with you to finalize any outstanding details, such as scheduling your move-in appointment, completing any necessary paperwork, and ensuring utilities are set up and ready for use.
• Move-In Appointment: On the day of your move-in, you’ll have a scheduled appointment to receive the keys to your new home. A member of our team will be present to welcome you, conduct a final walk-through of the property, and address any last-minute questions or concerns you may have.
• Pre-Completion Walkthrough: During the walk-through, you’ll have the opportunity to inspect your new home to ensure it meets your expectations. You can note any cosmetic issues or concerns, and our team will work to address them promptly to ensure your satisfaction
• Orientation and Instructions: Our team will provide you with important information and instructions regarding your new home, including how to operate appliances, heating and cooling systems, and other features. We’ll also provide guidance on any community amenities or services available to you.
• Key Handover: Once the walk-through is complete and any outstanding issues have been addressed, you’ll receive the keys to your new home. This signifies the official handover of the property to you, and you can begin moving in and making it your own.
• Follow-Up Support: After you’ve settled into your new home, our team will be available to provide ongoing support and assistance as needed. Whether you have questions about maintenance, community amenities, or anything else related to your new home, we’re here to help ensure your continued satisfaction.

Overall, the move-in process is an exciting milestone in your homeownership journey, and our team is committed to making it a positive and memorable experience for you. We’re here to support you every step of the way and ensure that you feel welcomed and comfortable in your new home.

• You can contact the Meritus Group Directly for Homeowner care Support
• Phone: 604 504 0381
• Email: [email protected]
• Hours: Monday to Friday: 10am – 4pm

• For local school information, visit the Mission Public Schools District. Healthcare services can be accessed through the Mission Division of Family Practice Youth Resources and Mission Fetch BC – Health and Community Services. If you are a newcomer, organizations like Mission Community Services and Immigrant Services Society of BC offer settlement support to help you transition smoothly. Explore these links to familiarize yourself with the essential services available in your new neighborhood. Welcome home!

• We are committed to providing prompt and reliable service to address any repair needs you may have and ensure that your home remains in excellent condition. On your key turnover day you will be supplied with the documentation required to log into your strata specific homeowner portal where you can report necessary repairs through to the homeowner care team.